Refund & Cancellation Policy

This policy is provided by Inform Sales Ltd (Company No. SC866911), a limited company registered in Scotland, United Kingdom, with its registered office at Stewarts Shed 1, Midmar, Inverurie, Scotland, AB51 7NJ. You can reach us at hello@informsales.co.uk.

We want you to feel confident engaging us. This policy sets out exactly when and how you can cancel a service and when you are entitled to a refund.

1. Strategy Consultations (£500 fixed fee)

• Full refund: cancellations made at least 48 hours before the scheduled session receive a 100% refund.
• 50% refund: cancellations made between 24 and 48 hours before the session receive a 50% refund.
• No refund: cancellations made less than 24 hours before the session, or no-shows, are non-refundable. You may reschedule once free of charge.
• If we need to cancel the session, we will either reschedule at a mutually convenient time or refund 100% of the fee at your choice.

2. Sales Representation (10% commission)

Because this service is commission-only and charged in arrears on cash actually collected, there is no upfront payment to refund. The following rules apply to commission already invoiced:

• Refunded or charged-back client sales: if the end customer cancels or charges back the underlying sale within 30 days of payment, we credit or refund the associated commission on the next invoice.
• Engagement cancellation: either party can terminate a representation engagement on 30 days' written notice. Commission earned on deals closed before termination remains payable.
• Disputed commission: any disputed commission must be raised in writing within 14 days of the invoice date. We will review in good faith and respond within 7 business days.

3. Advisory Retainers (from £2,500 / month)

• 14-day first month guarantee: if you are not satisfied with your first month, notify us in writing within the first 14 days and we will refund the unused pro-rata portion.
• Monthly cancellation: after the first month, either party may cancel with 30 days' written notice. The final month's fee is payable in full.
• Paused engagements: by agreement, retainers may be paused for up to 60 days without termination. Any pre-paid time is credited to future months.

4. How to request a refund or cancellation

Email us at the address on this site with your name, the service purchased, and the order or invoice number (for consultations, this is the Stripe Checkout receipt reference). We will respond within one business day and process approved refunds within 5–10 business days back to the original payment method.

5. Statutory rights

If you are a consumer (i.e. buying outside of a business), you may have additional statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In particular, you may have a 14-day cooling-off period from the date of purchase for a digital service, subject to the rules that apply when the service is delivered before the end of the cooling-off period. Your statutory rights are not affected by this policy.

6. Chargebacks

Before initiating a chargeback with your card issuer, please contact us directly — we can almost always resolve disputes faster that way. Chargebacks initiated without first attempting to resolve the issue with us may be contested with supporting documentation.

Questions?

If you have any questions about this policy, please email us at hello@informsales.co.uk and we'll respond within one business day.